Through the use of our service and with your consent, we may collect personal information about you and the use of energy within your home or business, including:
This personal information is provided directly by you through the use of our website, during conversations with our company representatives, or collected through electronic communication such as email or online media. We only collect personal information that is reasonably necessary to support our functions and activities. If you do not provide certain personal information, we may not be able to provide our services to you.
Your Personal Information may also be collected by us from publicly available sources or third parties.
Our websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We collect personal information about you to:
We will not use personal information provided by you to us in a manner inconsistent with the Privacy Act 1988 (Cth), the National Privacy Principles (or, after 12 March 2014, the Australian Privacy Principles) or any other relevant laws or guidelines. Your Personal Information will not be shared, sold or disclosed for any other purpose.
Unless you ask us not to, we may contact you via email in the future to keep you informed about us.
These third parties may include other energy retailers, financial institutions, government and regulatory authorities (where required or authorised by law) and other service providers. These third parties may also provide us with personal information they have collected from you in the course of providing the relevant products or services
Personal Information collected by us will be stored by us in hardcopy and/or electronic form in our secure Australian facility. We take reasonable steps to keep personal information and other information or data collected by us secure and to protect it from unauthorised access, use or alteration.
When using our website and other online services (such as mobile apps, email and social media profiles) you should be aware that no data transmission over the internet can be guaranteed as totally secure. While we endeavour to protect such information, we do not warrant the security of any information you transmit to us over the Internet. You transmit such information at your own risk.
You may request access to your Personal Information held by us using the contact details below. Where Energy Pledge holds information that you are entitled to access, it will endeavour to provide you with a suitable range of choices as to how you access it at your expense.
Please note that we may refuse to provide any person with access to information where we are permitted or required by law to withhold that information.
If we correct any personal information that we hold about you, you may request that we notify a third party that we have corrected any personal information that we hold about you. We will take reasonable steps to comply with such a notification request if made by you.
If you have any questions or wish to complain about a breach of our policies or the Australian Privacy Principles, please contact us using the contact details below. We will acknowledge your complaint within a reasonable time and process and respond to your complaint as soon as we reasonably can
If your privacy concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
If your privacy concerns relate to gas or electricity, you may also contact your relevant energy industry ombudsman, including:
You can contact us by:
The Policy may be amended from time to time in compliance with law and the APPs. Please check this Policy for updates. This Policy was last updated and posted on 19 August 2015.